Improving Our Service to You
DentaQuest, we pride ourselves on continually evolving to better
serve you, our accounts. We will soon be implementing some system
enhancements that will enable us to deliver greater flexibility and
service to you in the future. You can expect some changes in the way
you interface with us via the web, and our invoices and
reports will look a little different. But these are all part of
our effort to continue to serve you better. We will keep you informed
about these changes and provide updates on these enhancements in
the coming months.
Tips for Benefit Administrators:
When employess are filling out the paperwork to join your company's
DentaQuest plan, be sure to verify that the group and section numbers
are completed accurately. This ensures that the member is enrolled in
the correct plan. The group number is 6 digits, the section number is
4 digits, and the two are separated by a dash - so a sample of a
correct group-section number would be 012345-0001.
DentaQuest Account Executive will be happy to assist If you need
clarification on the correct group and section numbers for your plan.
that our offices will be closed on the following days:
Monday, July 5
Monday, September 6
The Role of
Dental Benefits in Healthcare Reform
The healthcare reform legislation signed into
law a few months ago will bring with it many changes to the health
insurance industry. What exactly those changes look like is not yet
entirely clear, but we wanted to take a moment to let you know how
dental benefits are affected and what DentaQuest is doing to prepare.
Dental benefits for children are mandated as part of the minimum
required coverage in the state exchanges created under the new law.
The level of coverage has yet to be defined by the Department of
Health and Human Services, but DentaQuest will be watching closely
and making sure our plans meet and exceed these requirements. It is
our expectation that any of our current plans will meet the
qualifying requirements under these new laws.
As more information becomes available regarding the new children's
dental coverage requirement, we will keep you updated.
Networks Growing Faster Than Ever
Having great dental benefits doesn't mean much if your
employees can't visit a dentist that is convenient for them. That's
why DentaQuest continually works to add dentists and specialists in
order to provide easy access for our members.
We continuously analyze our member population to identify geographic
areas that could use better network coverage, and then recruit the
best dentists in those areas to join our networks. This method has
led to unprecedented growth across all of our networks.
We also take requests. If one of your members prefers a dentist or
specialist that doesn't currently participate in our network, they
can e-mail us at AddMyDentist@dentaquest.com with the
- Member name, address, and employer name
- Dentist's full name, address, and phone
- Whether the dentist is a specialist or
We'll contact that dentist on the patient's behalf about joining our
Foundation Awards Grants Targeted to Improve Oral Health Education
Improving oral health is more
than just our business - it's our mission, and we take it seriously.
The DentaQuest Foundation is making a major investment to improve
oral health literacy among children and adults in the
Mid-Atlantic region. Good oral health is a key component of good
overall health, and educating people about the connection between the
two is important to developing healthy communities.
The Foundation recently awarded two grants: one to the University of Maryland for a statewide oral
health literacy and awareness campaign and another to support the
development of the Maryland Dental Action Coalition (MDAC).
Both grants support a two-fold strategy for raising oral health
awareness. Researchers at the University
of Maryland's School of Public
Health will survey 4,000 parents and healthcare
providers for their knowledge, opinions, and practices about
preventive oral health and then use the information gathered to
develop an oral health literacy intervention model for use in Maryland and
Grant funds will also be used to establish the Maryland Dental Action
Coalition (MDAC), an independent advocacy organization that will
implement the oral health literacy plan throughout the state. The
Coalition will work with an array of organizations - ranging from
policymakers, health care providers, hospital groups, and educational
entities to child welfare advocacies to prioritize oral health as a
critical component of health and to promote community and statewide
will also be helping with upcoming Mission of Mercy events in Virginia.
Missions of Mercy are gatherings of volunteer dentists, hygienists,
and oral surgeons providing underserved populations with
affordable access to dental care at events across the state.
Report Gives Maryland an "A" in
Virginia gets a "C" and
D.C. gets a "D"
In February 2010, the Pew Center for the States
(in cooperation with the DentaQuest
Foundation and the W.K. Kellogg
Foundation) released a study outlining the state of dental care
for children in all 50 states and the District of Columbia. The
grading judged each state on whether and how well they employed eight
proven and promising policy approaches to ensure dental health and
access to care for disadvantaged children:
- Providing sealant programs in high-risk
- Adopting new rules for hygienists in school
- Fluoridating community water supplies
- Providing care to Medicaid-enrolled children
- Improving Medicaid reimbursement rates for
- Reimbursing medical providers for basic
- Authorizing new primary care dental providers
- Tracking basic data on children's dental
one of six states recognized with an "A" grade because of
improvements made in the care delivery system since the 2008 death of
12-year-old Deamonte Driver from complications from an abscessed
D.C. didn't fare as well, with the report citing both for
not taking full advantage of school-based sealant programs.
version of the complete report can be read here:
of Delay: State Dental Policies Fail One In Five Children
Essential to Surviving Oral Cancer
Did you know more than 35,000 Americans will be
diagnosed with oral cancer this year and only half of them will
survive longer than five years? But there is hope - you can reduce
your risk through early detection.
Early detection is the key to effective treatment. We urge you and
your employees to ask for an oral cancer screening at your next
dental appointment. It is painless and takes only a few minutes.
We also encourage you to watch for these nine symptoms that could be
early indications of oral cancer and talk with your dentist if you
have any concerns:
1. Sore on the lip or in the mouth that won't heal
2. Lump on the lip or in the mouth or throat
3. White or red patch on the gums, tongue, or mouth lining
4. Unusual bleeding, pain, or numbness in the mouth
5. Sore throat that doesn't go away
6. Difficulty or pain chewing or swallowing
7. A swelling of the jaw that causes dentures to fit poorly or
8. A change in voice
9. Ear pain
As the leader in oral health, DentaQuest is committed to raising
awareness of the importance of early cancer detection. Please join us
in our fight. Visit our website for
Twitter for news, announcements, and oral health updates!